I have been handling a number of queries with regards to the status of Heritage Studios. For a number of reasons, none of which are his fault, Steve De Young has not been able to maintain the level of customer support that is required.
The situation has worsened of late to the point where for all intents and purposes, Heritage has effectively ceased trading.
It is my sincere hope that Steve can return to business and pick up where he has left off. He has been a superb agent for DRM and exemplary in his enthusiasm for the product and his level of customer service. I would like to thank him publicly for his support and his efforts over the last year. However, the current situation cannot continue.
have outstanding orders with Heritage Studios, my only advice is
to be patient. Steve will complete anything that’s outstanding
we just need to give him some time.
in the best interests of my US customers and indeed DRM, I have
a new representative who is stocking DRM miniatures. Cloud
City Games is based in Canada but is covering DRM sales for
all of North America. Zac has just started up with his
website and I hope that people who were unable to order through
Heritage Studios can do so via Cloud City Games.
I am also looking for someone
in the US who will take DRM to major US conventions, support sales
with high levels of customer support and communication and be an
active part of the growth of the company in the USA. If you feel
that you can represent one of the fastest growing and highest profile
6mm sci-fi ranges available, please contact
year it was a surprise to be there as someone who was promoting
DRM models instead of being a customer and shopping as was planned.
This year will be even bigger for DRM.
are currently working on a nice "little" project that’s
keeping us busy around the clock in preparation for the event.
Suffice to say we have really set ourselves a target. I will
give out more details in a future newsletter leading up to Salute,
but for now all I can say is that we will be there. So if you
can make it, mark the 21st of April on your calendar.
has been paying a lot of attention to the Kraytonian army, which
can be seen below. Paul has been working around the clock to get
his forces painted and they will be on show among our displays
at Salute in April.
will be using the DRM
forum to post his progress on each army, and I must say that
Paul is doing really well considering the time constraints we have
imposed on ourselves.